Thanks for purchasing at RabbitLoader.

For purposes of this Agreement, "Service" refers to the Company's service which can be accessed via our website at https://rabbitloader.com. The terms "we," "us," and "our" refer to the Company. "You", "client", "customer", "subscriber" refers to you, as a user of the service. The refund policy is in affect with the terms of service defined at URL https://rabbitloader.com/terms/

This refund policy affects your legal rights on purchases and payments made by you on our website rabbitloader.com.

1. Refunds

You have 14 calendar days to request a refund for any transaction done by you as a new client. You are eligible for a refund of the payment received in case you choose not to continue with our service due to performance reasons or quality concerns. Your refund request is subject to eligibility of meeting the below criteria-

2. Eligibility

The refund policy is NOT applicable if you satisfy any of these conditions, hence no refund request will be entertained-

1. Customers who have previously received a refund.
2. Requests sent later than 14 days since the date of transaction.
3. Transactions which are done for plan upgrades or downgrades from any plan to any plan, including upgrades from the free plan.
4. Websites on platforms where we offer free plans such as WordPress. It is advised that you try our free/evaluation plan first and make a purchase once you are satisfied with the performance. Platforms where free/evaluation plans are not offered are eligible for the refund.
5. Customers on custom/customized plans which are not available on our website but offered by our other channels such as sales and support team.

3. Bugs and Broken Feature

In many cases we see that the expected results are not achieved just because of inappropriate configuration or third party services our clients use along with RabbitLoader. Once we receive your request for refund, please allow our team to analyze and apply recommended settings or fix the issue if there is any with our software. In our day-to-day life we also act as customers at many places and appreciate your understanding on this matter. We think it would be unfair not to give us a chance to work on the fixes.

4. Timelines

It may take upto 48 hours to initiate the refund process. Once the refund is processed, it may take 5-7 business days to reflect the credit in your bank statement.

5. Processing Fees

A refund payment processing fees may apply if so charged by the payment gateway you choose at the time of original transaction. Such processing fees shall be paid by the client.

6. Subscription Cancellation

You may cancel any recurring subscription at any time without the need for prior request or notice. Upon cancellation, your website will automatically revert to the free plan. To ensure you are not charged for the next billing cycle, please contact our support team at least 48 hours before your next invoice is due.

7. Contact Us

If you have any questions regarding this Refund Policy or the practices of this website, please contact us by sending an email to support@rabbitloader.com.

Last Updated: This Refund Policy was last updated on Tuesday March 08, 2022.